Frequency Asked Questions
View our Frequently Asked Questions below. For any other enquiries, please don’t hesitate to contact us today on 0456757575 or e-mail us at admin@1poolcare.com.au
What Do Our Customers Want To Know?
Our customers often have various questions about our pool services, maintenance schedules, and products. We’ve compiled a list of Frequently Asked Questions to address these queries. If you don’t find the answer you’re looking for, please feel free to reach out to us directly. You can contact us or send an email to admin@1poolcare.com.au for any additional information or inquiries. We’re here to assist you with all your pool care needs.
Frequently asked questions
Our FAQ area is the best place to look to find answers to your questions. Our community and support team
constantly updates the questions and answers.
How often do I test the pool water?
It is recommended that basic testing is completed at least once a week / pH / Chlorine / Total Chlorine
How much water do I put in the pool?
The correct level for operation is between 1/2 – 3/4 way from the bottom to the top of the skimmer box. Any lower and the pool pump will not be able to prime and will lose suction. Circulation through the filtration system will stop.
How often do I add salt / if it is a salt pool?
The salt range should be maintained between 3000- 6000ppm depending on the type of chlorinator and system you have installed. This should never be a guess and needs to be part of the overall pool water test procedure. It should never be a guess, although some chlorinators do have a low saltwater warning on them. This is a basic test and should not be relied upon as a specific measurement for saltwater pools. For more information on this please read our guide on How to Add Salt to Your Pool.
When should I use the pool cover?
Pool covers are for limiting water evaporation and to assist in heating the pool water. They can cause problems as the pool water needs to ‘vent off ‘ any chloramines that are within the pool water. The ideal use for a pool cover is to place the pool cover on during the heat of the day and then remove at night, once the air has cooled. As a rule the pool cover needs to be removed fully for a day or two at least once a week.
Do I use my pool cover in winter?
If you are still using the pool in winter and have a heater, then of course. Use as you would all year. If you are not using the pool and have reduced the filtration cycle, then the pool cover should be washed down with fresh water and stowed away for winter. Don’t forget to place the UV cover over the pool cover, if it is exposed to sunlight during the winter months. The rain in winter will keep the pool topped up and evaporation is reduced to a minimum.
How often should my pool be serviced?
If you are conducting testing and completing basic maintenance procedures, cleaning out the skimmer and pump baskets, cartridges or backwashing. Then we would recommend a monthly service plan to ensure everything is on track with the water balance and equipment. Equipment can rapidly deteriorate if the water balance is not correct or if the pool is overdosed with chemicals. Out of balance pool water will quickly destroy mechanical seals, O’ rings, gaskets and cables.
If my pool is being serviced by a professional, do I need to do anything?
If your pool is being maintained weekly, then the work you will need to do is minimal, if anything at all. Longer than this, then yes you will need to get poolside and clean out skimmer baskets and filters. A simple water test will also help to keep the water balance in check.
What is the best way to heat the pool?
A good quality pool cover will help heat the pool in summer but into the cooler months then some form of heat will be needed. Solar heating is the cheapest to run and utilises the energy from the sun to heat the pool water, it will extend the swimming season by around 2-3 months. During the winter months, the pool water will need some heat and the size of the heater will be dependent on your environment, your expectations and the size of the pool. Heaters can be gas or an electric heat pump, with various models on the market. Do your research and gather as much information before you purchase.